Our Privacy Policy
Your privacy is important to us, and we are committed to safeguarding your information. This page explains how we collect, use, and protect your data.
Overview
We are wholly committed to safeguarding your information and protecting your privacy.
Zigaflow Ltd is registered with the Information Commissioner’s Office in the UK and our registration number is ZA262432.
This policy applies to our website, Zigaflow software, and all interactions with Zigaflow Ltd.
We handle your personal data with the utmost care, covering collection, usage, protection, and ensuring you can control your own data.
If you have any questions or need more information about our privacy practices, please feel free to contact us.
Cookies
Our site uses “cookies” to enhance your user experience. These small data files are stored on your hard drive by your web browser, mainly for record-keeping purposes and sometimes to track information about your interactions with our site.
In addition to cookies, we may collect non-personal identification information whenever you interact with our site. This includes details like your browser name, computer type, operating system, Internet service provider, and other similar technical information.
You have the option to set your browser to refuse cookies or to alert you when cookies are being sent. However, please be aware that doing so may affect the functionality of certain parts of our site.
How we use collected information
We may collect and use your personal information for one or more of the following purposes.
Improve customer service
Your information helps us respond more efficiently to your service requests and support needs.
Improve our website
Feedback from you is used to enhance the user experience on our website and to provide more relevant, informative content.
Processing payments
Information provided during sign-up is used to collect payments, and is not shared, except as necessary to provide the service.
Sending periodic emails
The email address provided may be used for sending updates related to your subscription or responding to inquiries or support requests.
Securing your information
We implement robust and up-to-date data collection, storage, and processing practices, as well as security measures designed to safeguard your personal information from unauthorised access, alteration, disclosure, or destruction.
Your trust is paramount to us, and we are committed to maintaining the confidentiality and integrity of your data at all times.
Our protective measures
Some of the ways we protect your information
Secure data handling
We use encryption and secure channels for data transmission, ensuring that your sensitive information, such as usernames, passwords, and transaction details, is protected.
Security audits
Our systems undergo security audits to identify and rectify and potential vulnerabilities.
Access controls
Access to your personal data is strictly controlled and limited to authorised personnel only, and is based on the principle of the least privilege.
Data integrity
We employ measures to maintain the accuracy and integrity of your personal information and to prevent its improper alteration or destruction.
Personal information
- We respect your privacy. Zigaflow Ltd does not sell, trade, or rent your personal identification information to others.
- For certain business functions, we may share non-specific, aggregated demographic information with our business partners, trusted affiliates, and advertisers. This information is not linked to any personal identification data.
Business data
- Your business data is strictly confidential. Zigaflow Ltd will not sell or rent it to third parties.
- In some cases, we may share aggregated, non-specific business data for analytical purposes, but this will never be linked to any identifiable customer data.
3rd party service providers
- We collaborate with third-party service providers for operational purposes, such as sending newsletters or conducting surveys.
- Your information is shared with these providers only for the specific purposes mentioned and with your explicit consent.
Safeguarding your data
At Zigaflow, we prioritise the security and protection of your personal data, adhering to statutory obligations and maintaining comprehensive documentation.
Our commitment to safeguarding extends to every aspect of our data handling and response processes, ensuring your data is protected and compliant with regulations.
Our safeguarding measures include:
Proactive protection
We implement technical and organisational measures tailored to our processing activities. We assess and mitigate potential legal infringements and security vulnerabilities.
Rapid response
We notify your promptly in the event of any data breach, and work with you to secure affected data and minimise detrimental impacts.
Collaboration
We'll provide you with details of any security breach upon request and assist in informing data subjects and relevant authorities about any security incidents.
Force24
Our organisation utilises Force24’s marketing automation platform.
Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:
- F24_autoID
- F24_personID
They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.
f24_autoId
This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid.
If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.
F24_personID
This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user.
This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.
Force24 cookies
The information stored by Force24 cookies remains anonymous until:
- Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.
- A user of the website completes a form containing email address from either our website or our Force24 landing pages.
The Force24 cookies will remain on a device for 10 years unless they are deleted.
Tracking pixels
All emails sent using Force24 have a tracking pixel ( a tiny invisible image ) with a query string in the URL.
Within the URL we have user details to identify who opened an email for statistical purposes.
Link tracking
All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.