Retention amounts sit buried in project records and the practical completion date passes without anyone raising an invoice - money is simply left unclaimed.
The defects liability period end date is never formally recorded at contract stage, so when it expires months later no one knows to issue the final retention invoice.
Sub-contractor retention being held and retention owed by the client are tracked together, making it impossible to know which amounts to chase and from whom.
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Book a free demo →Build your own workflowClosing Out a Completed Job: From Delivery to Final Invoice
Streamline your project closeout process from customer acceptance to final billing. Ensure all costs are captured and invoiced accurately.
Finance - Chasing an Overdue Invoice
A structured 7-step escalation sequence for recovering payment on overdue invoices, from first polite reminder through to formal demand. Covers day-by-day contact steps, logging discipline, and when to escalate to debt recovery.
Finance - Following Up on an Overdue Invoice
A structured chase sequence for recovering late customer payments, from the initial written reminder through to phone escalation and the decision to suspend credit or refer to collections.
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