AV - Digital Signage Supply and Installation

Capture the lead and record the client's brief: screen count, locations, content types, and network environment. Schedule a site survey to gather technical requirements.

Assess mounting positions, cable routes, power availability, and network access on site. Record findings with photos and a completed digital site survey form before leaving.

Build and issue a quote covering hardware, content management software licensing, installation labour, and any ongoing support. Include separate line items for each cost category.

Raise purchase orders for displays, media players, mounts, and cabling. Log expected delivery dates and confirm all hardware is on site before booking installation engineers.

Pre-configure media players, set up CMS accounts and permissions, and prepare a kit list against delivery notes received. Confirm site access and network credentials with the client.

Install screens, mounts, media players, and cabling on site. Test each display for network connectivity and correct content display. Record any issues or remedial actions taken.

Hand over CMS credentials, complete a client training session, and capture a signed commissioning record. Issue the final invoice once commissioning sign-off is obtained.

Hardware arrives from multiple suppliers on different dates and no one has a complete picture of what is on site versus outstanding, leading to installation visits being rescheduled at short notice.

Installation engineers arrive on site without a full kit list matched to delivery notes, discovering missing components only once they are there - resulting in return visits, delays, and additional cost.

Client sign-off and training are not formally documented, making it difficult to justify the final invoice when clients query what was delivered or dispute whether training was provided.