AV Hire - Dry Hire Kit Dispatch and Return

Customer accepts the dry hire quote, hire dates are confirmed, and a deposit invoice is raised. Kit is not released until deposit payment is received.

Hire items are allocated from inventory against the job. Each item is tested for functionality, accessories are checked, and serial numbers are recorded before dispatch.

An itemized delivery note is generated listing every hire item with serial number and condition at dispatch. The customer or their representative signs before kit leaves the warehouse.

Kit is handed over to the customer or dispatched via carrier. A counter-signed copy of the delivery note is retained. Time and date of handover are recorded on the job.

Mid-hire support contacts are logged. Any requests for additional items or hire period extensions are handled via a revised quote before any change is agreed.

Returned kit is checked item by item against the original delivery note. Condition is recorded for each item. Damage and missing accessories are photographed and documented.

The hire period is invoiced in full. A separate damage invoice is raised if applicable, supported by photographs and the signed delivery note. The deposit is applied as credit or refunded.

Equipment returns with damage that the customer disputes because there was no signed delivery note at dispatch - and the hire business has no paper trail to prove the condition when kit left the warehouse.

Hire orders covering 20 or more identical items where poor serial number records make it impossible to match damaged returns to specific units, leaving damage claims unenforceable.

Deposit invoices not collected before dispatch, leaving the business financially exposed when kit is damaged or not returned on time.