AV hire - dry hire kit dispatch and return

Step by step

1. Booking Confirmation and DepositQuotes

   Customer accepts the dry hire quote, hire dates are confirmed, and a deposit invoice is raised. Kit is not released until deposit payment is received.

2. Kit Pull, Test, and Serial Number RecordInventory

   Hire items are allocated from inventory against the job. Each item is tested for functionality, accessories are checked, and serial numbers are recorded before dispatch.

3. Delivery Note Created and SignedDelivery Notes

   An itemized delivery note is generated listing every hire item with serial number and condition at dispatch. The customer or their representative signs before kit leaves the warehouse.

4. Dispatch or Customer CollectionJobs

   Kit is handed over to the customer or dispatched via carrier. A counter-signed copy of the delivery note is retained. Time and date of handover are recorded on the job.

5. Hire Period MonitoringJobs

   Mid-hire support contacts are logged. Any requests for additional items or hire period extensions are handled via a revised quote before any change is agreed.

6. Return and Condition InspectionDelivery Notes

   Returned kit is checked item by item against the original delivery note. Condition is recorded for each item. Damage and missing accessories are photographed and documented.

7. Final Invoice and Damage ResolutionInvoices

   The hire period is invoiced in full. A separate damage invoice is raised if applicable, supported by photographs and the signed delivery note. The deposit is applied as credit or refunded.