Do I need a written variation order for small additional works on a construction project?

Yes - regardless of value. A common approach sets a minimum variation charge of $150-$500 depending on business scale, but every variation above that threshold should be documented and approved in writing before work proceeds. Verbal agreements lead to disputes at invoice stage. A confirmed WhatsApp message or email reply from the customer counts as written approval.

What should a variation order document include?

A clear description of the additional work, the reason it falls outside the original scope, the price breakdown (labor at burdened rate, materials at cost plus margin), any programme impact as a separate line, the date of instruction, and a sign-off instruction for the customer. Include the VO number so it can be referenced on the final invoice.

How do I handle a situation where a main contractor gives a verbal site instruction and then disputes the variation order?

Log every verbal instruction in writing immediately - a timestamped message back to the site manager confirming what was asked is your primary evidence. Keep a site instruction log for each project recording the date, time, who gave the instruction, and your written follow-up. This record supports your position if a dispute goes to formal adjudication.

← All workflows

Workflow Scenario

Construction - Raising a Variation Order to a Customer

8 steps from scope change to signed approval.

Step by step

Identify and Log the Out-of-Scope WorkJobs

Stop work on the out-of-scope element. Log the verbal instruction in writing immediately - time, who instructed it, and what was requested. A timestamped WhatsApp message back to the site manager is sufficient.

Create the Variation Works OrderWorks Orders

Create a variation works order linked to the job. Record the description, date identified, and instruction source (customer name, site manager, or drawing revision reference).

Price the VariationQuotes

Price labor at the fully burdened rate (20-40% above direct wage). Add materials at cost plus margin. Price programme impact as a separate line with a daily rate if the variation affects the project schedule.

Issue the Written Variation OrderQuotes

Send the written variation order to the customer with scope description, price breakdown, programme impact (if applicable), and a clear instruction to approve in writing. State that work will not proceed without written approval.

Chase and Confirm ApprovalMentions

Chase within 48 hours if no response. If the customer approves verbally on site, send an immediate written confirmation of the approval. Record the approval date and approver name on the works order.

Proceed and Raise Materials POPurchase Orders

Only start variation work after written approval. If materials are required, raise a purchase order linked to the variation works order and the job before ordering from the supplier.

Capture Labor ActualseForms App

Record labor hours against the variation works order as work proceeds. Capture actuals separately from the main contract scope to maintain clear cost visibility per variation.

Invoice the VariationInvoices

Include the variation as a separate line item on the invoice, referencing the VO number and the customer's written approval date. Do not bundle into the main contract sum. Sync to Xero, QuickBooks, or FreeAgent.

What this workflow solves

Variation work is started on verbal instruction and priced after the fact - leaving the customer to dispute the charge because they never agreed to it in writing.

Labor on variation orders is quoted at the direct hourly wage rather than the fully burdened rate, meaning every variation is priced at a guaranteed loss.

Variation amounts are bundled into the main contract invoice without a separate reference, making them easy for customers to query or delay payment on.

Frequently asked questions

See it live

Want to see this workflow in Zigaflow?

Book 30 minutes with Tim and we'll run through your exact process live.

Book a free demo →Build your own workflow

Related workflows

Operations

AV Dry Hire Kit Dispatch and Return

Covers the end-to-end process for an AV hire business managing dry hire kit - from deposit collection and kit prep through signed dispatch, return inspection, damage resolution, and final invoicing.

View workflow →

Operations

Audio-Visual - Managing an AV Equipment Hire Job

A complete operational workflow for AV hire businesses, covering written booking confirmation through kit preparation, dispatch, show-day additions, kit return and condition check, and same-day invoicing.

View workflow →

Operations

AV System Integration - Running the Commissioning and Handover Process

A structured workflow for AV system integrators running the commissioning and handover phase of an installation project - covering pre-commissioning checks, component and signal flow testing, end-user acceptance, handover pack compilation, and same-day invoicing. Ensures the commissioning milestone is documented, signed off, and invoiced on the day it is achieved.

View workflow →

Workflow Builder

Got a different workflow?

Describe your process in plain English and we'll map it to Zigaflow in seconds.

Build my workflow →