Promotional Merchandise - Managing a Client Quantity Increase

Receive the client's quantity increase request and record it in the job record with the additional quantity, request date, and delivery requirements.

Contact the supplier to confirm whether additional units can be added to the existing production run and get written confirmation of availability, delivery impact, and artwork status.

Recalculate the unit price at the new combined total quantity, applying any volume pricing steps and confirming run charges and setup fees at the new volume.

Send the client a revised quote covering the full order at the new quantity with updated pricing and delivery date, and obtain written acceptance before proceeding.

Update and reissue the purchase order to the supplier reflecting the new total quantity, revised pricing, and confirmed delivery date, referencing the original PO number.

Record the revised total quantity, updated PO value, and confirmed delivery date in the job record and notify the client of the confirmed timeline.

A client calls asking for extra units after the supplier PO has already been sent, and there is no clear process for handling the change without starting over from scratch.

Repricing the increase is done in isolation - the additional units are quoted at the original unit rate without checking whether the new combined quantity moves the order into a lower price tier.

The amended PO is issued late, after the supplier has already despatched the original quantity, leaving the client short and requiring a separate supplementary order at a higher unit cost.