Promotional Merchandise - Managing a Supplier Price Increase

Pull every live unaccepted quote using the affected product. Recalculate margin at the new supplier price and flag any below your floor threshold.

Check open purchase orders placed at the old rate. Contact the supplier to confirm whether previously placed orders will be honored at the contracted price.

Check framework agreements and standing price schedules for supplier price pass-through clauses and required notice procedures.

Update the quoted price on all unaccepted quotes to reflect the new supplier cost. Re-send to clients before the original quote expiry date.

For confirmed orders that cannot be held at the old price, have a direct conversation with the client. Offer alternative products or partial absorption where appropriate.

Update product pricing records with the new supplier costs so all future quotes go out from the corrected cost base. Flag framework agreements for renewal review.

By the time we find out about a supplier price increase, we have already quoted the client at the old rate and can't recover the difference.

We don't have a clear view of which live quotes or open orders are affected by a price change on a specific product line.

Passing a price increase to a client mid-order damages the relationship, but absorbing it ourselves wipes out the margin on the job.