Industry Solution

Ergonomic seating dealers who grow their recurring revenue

Ergonomic and task seating dealers rely on assessment-led sales, complex product configurations and strong client relationships. Zigaflow gives you the operational tools to scale without adding admin.

DSE Programme #DS-3321 — Corporate RolloutAll approvedCLIENTLloyds Banking Group — 320 assessmentsPost-hybrid return · H+S compliance · phased deliveryCHAIR MODELUSERSREASONUNITTOTALHAG Capisco — saddle seat42Height/posture£840£35,280Herman Miller Aeron B — standard160General DSE£1,240£198,400Humanscale Freedom — recline88Back issues£1,080£95,040Vela Tilt — mobility impaired users30Occupational Health£2,100£63,000WARRANTYAll chairs: 5yr partsRegistered on purchaseDELIVERY PHASES3 phases · Apr-JunPhase 1 deliveredPROGRAMME VALUE£391,720Xero · PO-backed
About This Solution

Sales and operations management for ergonomic seating businesses

The ergonomic seating market is driven by workplace wellness, DSE assessments and growing awareness of the cost of musculoskeletal problems. Dealers in this space need to manage individual assessments, product trials and complex configurations professionally.

Zigaflow gives ergonomic seating businesses the CRM and order management tools to grow a high-value, repeat business.

Key Facts
  • Most UK ergonomic seating suppliers operate with 5-30 staff and handle 50-200 orders per month.
  • Suppliers frequently manage complex product configurations including lumbar support, armrest, and caster specifications per order.
  • Lead times from manufacturers like Humanscale or Orangebox often range 4-12 weeks, creating delivery coordination pressure.
  • Many suppliers serve NHS trusts, local councils, and corporate fit-out contractors requiring formal purchase order processes.
  • Manual quoting across multiple chair ranges and fabric options causes errors and slows response times significantly.
How It Works

Up and running in four simple steps

1

Enquiry Capture and Qualification

Enquiries arrive via phone, email, website contact forms, or from fit-out contractors and workplace assessors referring clients. Each lead is logged with seating requirements, quantities, budget range, and any DSE assessment notes that will drive product selection.

2

Configure and Send Quote

Quotes are built by selecting chair models, configuring upholstery grades, mechanism types, and accessories such as headrests or lumbar rolls, with correct trade or end-user pricing applied. The finished proposal is sent as a branded PDF, with follow-up tracked until the client approves or requests revision.

3

Order and Delivery Management

Confirmed orders are placed with manufacturers or distributors, with expected lead times logged against each line item to manage client expectations. Delivery scheduling, installation slot coordination, and any phased roll-outs across multiple office locations are tracked through to completion.

4

Invoice, Payment, and Sync

Invoices are raised on delivery confirmation or against agreed payment milestones for larger fit-out projects, with remittance terms clearly referenced for public sector clients requiring 30-day payment. Settled invoices and outstanding balances sync automatically to accounting software such as Xero or QuickBooks, keeping accounts current without manual re-entry.

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Common Challenges

The problems we solve

Built specifically for your industry - Zigaflow tackles the operational headaches that generic software ignores.

QUOTESend →

Assessment outcomes do not flow into quotes automatically

DSE assessors recommend specific products for individual users. Translating assessment notes into a formal quote for the employer takes time and introduces errors.

How Zigaflow helps

Log assessment recommendations in Zigaflow and build multi-line quotes from them directly. Every recommended product is quoted accurately.

Integrations

Works with your existing tools

Accounting, Payments & More
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Ready to grow your Ergonomic & Task Seating Suppliers business?

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