Decorative fixtures from three different manufacturers arrive across a two-week window with no pre-notification, and without a delivery log we cannot confirm whether the missing pendants in Zone 2 are delayed or simply never ordered.
The client requests a fixture substitution across the main reception after purchase orders have already been placed, communicates the change verbally, and later disputes the restocking charge because there is no written record of the instruction.
Commissioning records and emergency lighting test certificates are completed on paper on site, and by the time the handover pack is assembled, two certificates are missing and cannot be reproduced without returning to site.
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