Industry Solution

Heat pump installers who win more Boiler Upgrade Scheme work

The heat pump market is growing under government incentive schemes. Installers who can manage BUS grant administration, design complex heating systems and deliver professionally will capture the opportunity.

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About This Solution

Operations management for heat pump installation businesses

Heat pump installation combines the complexity of plumbing and heating with a fast-evolving technology market and government incentive schemes that require careful administration. Getting the design right, the grant application submitted and the installation completed to MCS standards demands operational rigour.

Zigaflow gives heat pump installers the structured workflows to manage all three.

Key Facts

Most UK heat pump installers employ 5-30 engineers and operate within a 50-100 mile radius.
MCS certification is mandatory for Boiler Upgrade Scheme grant eligibility, adding compliance overhead.
Average residential air source heat pump installation value ranges from £8,000 to £15,000 including equipment.
Installers juggle multiple lead sources: Trustmark, MCS Find an Installer, and government grant schemes.
Supply chain delays on units from Mitsubishi, Vaillant, and Daikin frequently disrupt installation scheduling.

How It Works

Up and running in four simple steps

Enquiry Capture and Site Survey

Leads arrive via MCS installer directories, government grant portals, and direct web enquiries, requiring prompt logging against customer and property details. A site survey is scheduled to assess heat loss calculations, existing heating infrastructure, and suitability for air source or ground source systems.

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Quote and Grant Proposal

Detailed quotes are built itemising equipment, labour, ground works, and electrical upgrades, with Boiler Upgrade Scheme grant amounts clearly offset against the customer's net cost. Proposals are sent for digital approval, and MCS technical documentation requirements are flagged before works can commence.

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Installation Scheduling and Delivery

Accepted jobs are scheduled against engineer availability, subcontractor groundwork teams, and confirmed equipment delivery dates from distributors. Progress is tracked through staged milestones covering civils, refrigerant pipework, commissioning, and MCS handover documentation completion.

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Invoicing, Grants, and Reconciliation

Invoices are raised in stages aligned to installation milestones, with BUS grant claims submitted to Ofgem separately and reconciled against the customer balance. Payment records and purchase costs sync to accountancy platforms such as Xero or Sage, maintaining accurate job-level margin visibility.

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Common Challenges

The problems we solve

Built specifically for your industry - Zigaflow tackles the operational headaches that generic software ignores.

Boiler Upgrade Scheme administration is complex and time-consuming

BUS grant applications require property assessments, EPC documentation, MCS installer registration and post-installation certificates. Managing this paperwork across multiple jobs is a significant admin burden.

How Zigaflow helps

Zigaflow job workflows prompt BUS documentation requirements at each stage. Grant administration is part of the normal installation process, not an extra job.

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