Less admin, more plumbing and heating jobs completed
Plumbing and heating engineers spend too much time on paperwork and not enough time on the tools. Zigaflow automates the admin so your team can focus on completing jobs.
Job management and invoicing for plumbing and heating businesses
Plumbing and heating businesses handle a mix of reactive callouts, planned maintenance and installation projects. Each type of work has different quoting and scheduling needs, and managing all three in the same system has historically been difficult.
Zigaflow handles all three work types - with fast quote creation for callouts, planned maintenance scheduling and full project management for larger installations.
- Most UK plumbing and heating contractors employ fewer than 10 staff, often operating as sole traders or small family businesses.
- Gas Safe registration is legally required for any work on gas appliances, adding compliance tracking overhead to daily operations.
- Seasonal demand spikes around boiler breakdowns in winter create unpredictable job volumes that are hard to schedule manually.
- Contractors frequently juggle reactive emergency callouts alongside planned installations, making job prioritization a persistent challenge.
- Many firms still rely on paper job sheets and spreadsheets, leading to lost quotes, delayed invoicing and poor cash flow visibility.
Up and running in four simple steps
Capture Enquiries and Callouts
Incoming jobs arrive via phone, email, or web form from homeowners, property managers, and main contractors requesting boiler installs, system repairs, or planned maintenance. Each enquiry is logged against a customer record with site address, job type, and urgency level so nothing gets missed during busy periods.
Quote Materials and Labor
Engineers or office staff build itemized quotes covering parts such as boilers, cylinders, and pipework alongside labor hours and any subcontractor costs using preset price lists. Quotes are sent directly to the customer by email with a professional branded layout and tracked so follow-ups happen before the job goes to a competitor.
Schedule Jobs and Manage Site
Accepted jobs are assigned to engineers with scheduled dates, site access notes, and linked purchase orders for materials from merchants like Wolseley or City Plumbing. Field teams can update job status, record Gas Safe certificate numbers, and log any additional works identified on site in real time.
Invoice, Collect Payment, Sync Accounts
On job completion, invoices are raised directly from the job record, pulling through all actual labor, materials, and any agreed variations to avoid underbilling. Payment links, automated reminders, and direct sync to accounting packages like Xero or QuickBooks keep cash flow tight and reconciliation fast.
Want to map out the exact workflow for your business?
Build your workflow free →The problems we solve
Built specifically for your industry - Zigaflow tackles the operational headaches that generic software ignores.
Callout jobs rarely get formal quotes
Reactive plumbing callouts are often agreed by phone and never formally quoted. This leads to disputes over price and difficulty recovering costs.
Zigaflow mobile-friendly quotes can be sent from site in minutes. The client approves digitally and the job is logged automatically.
Works with your existing tools
Guides written
for your sector
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Explore →Ready to grow your Plumbing & Heating Contractors business?
Join hundreds of businesses already using Zigaflow to streamline their operations.